Prosodie Interactive IVR-based transcription solutions record client messages and match Automatic Number Identification (ANI) against a national directory of more than 150 million records enabling you to capture pertinent contact information including: name, address, telephone number, city, state and zip. This solution also captures any other open-ended responses such as emails, addresses, caller comments etc. Increase the quality of customer data with the IVR transcription solution we provide. Our IVR solution transcribe detailed customer data accurately and at half the cost.

Prosodie Interactive is the premiere provider of IVR platform solutions and IVR transcription services. The IVR transcription services we offer will compile detailed information about your valued clients and will make the collection of IVR survey responses much easier. Our IVR transcription services are a cost-effective alternative to using live operator time, they will eliminate the need of manually inputting customer data into IVR applications, and will improve the productivity of your contact center.

Benefits:

• Hosted solution in shared environment allowing higher economy of scale
• Turnkey telephony service supported by digital recording equipment
• Historical data compiled by Prosodie Interactive
• Capture pertinent contact information 24/7
• Unsurpassed degree of accuracy
• Caller confidentiality