Prosodie Interactive specializes in receiving and distributing information through multi-channel services allowing retail stores the ability to free up their employees time so that they can concentrate on in-store clientele and more strategic initiatives. Our expertise and customer driven approach permits our retail partners to achieve success on many different levels. Whether a customer calls into the store and is easily guided to the information they request, or would simply like the status of a shipment, the Prosodie Interactive application suite provides these solutions and many more conveniently and cost effectively.

Benefits:

• Auto-attendant: A voice driven auto-attendant answers the main office and store numbers allowing callers to simply speak or dial the name of the person, store or department they want to reach and then route the call or provide the appropriate requested information instantaneously.
• Customer satisfaction surveys: Help vendors concentrate on customer service and support by surveying customers after a purchase, delivery or a service has been performed.
• Bill reminders: Place automatic bill reminder calls to customers both before and after bills are due; reducing past due accounts receivable overhead with almost zero incremental cost.
• Store locator: Drive retail customers to store locations, provide store hours, give directions and more while freeing up your employees time to better focus on in-store customers.
• Order status: An IVR application allows retail vendors who ship products by air, ground, or mail to automatically place calls to customers as orders arrive, ship, or are delivered to their home. Customers can also check orders as they desire.
• Appointment or delivery reminders: Place automatic delivery or pick up reminders, allow customers to reschedule a delivery time, add a efficiency to your delivery scheduling.
  

   

  Retail IVR PDF