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For a high-level performing IVR solution and Release Link Transfer (RLT) service, look no further than Prosodie Interactive. We help companies meet objectives and improve data collection, efficiently and cost effectively without sacrificing customer service.

Prosodie Interactive utilizes RLT technology, instead of the more commonly used bridging method to
transfer calls from the IVR front-end to your contact center live agents or other destinations. RLT treats each transferred call as a continuation of the original incoming call, or just one call. On the other hand, bridging treats the transferred calls as a second concurrent call and continues to ‘occupy’ IVR resources.

The difference in cost to you is significant. Prosodie Interactive RLT method saves on average more than 40% and you sacrifice nothing when it comes to routing features.

• Call detail of IVR activity & RLT activity provided
• Custom billing & reports for each location
• State-of-the-art IVR platform with maximum redundancy
• Dramatically reduces costs for providing service
• Experienced IVR team provides the best service in the industry
• Custom IVR development to achieve goals and provide better service
• Custom reporting to ensure all activity is monitored efficiently
  
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