We have the hosted IVR solution to meet the specific needs of your company.

Prosodie Interactive Virtual Automated Call Distributor (VACD) offers a quality customer service experience every time. Our skill based routing directs calls to your most qualified and informed agents; whether they work at home or within a traditional contact center, allowing you to hand-pick the best agents in the industry without the limitations of location and time zones while providing 24x7 service to your clients.

Our Virtual Automated Call Distributor (VACD) tool also provides an interface allowing you to remotely monitor the state of your agents and queues, add and manage agents and clients, retrieve reports and reporting data, and many other customizable functions. Our VACD solution acts as the primary interface for agent supervisors and contact center managers to monitor and maintain the growth of your contact center operation.

Benefits:

• Aids in first call resolution
• Achieve better customer experience through quick & efficient call routing
• Handle peak periods efficiently & provide 24x7 service
• Find & retain the best agents
• Convenient call queuing and routing
• Skill-based call routing
• Custom messages created for each DNIS
• Extensive reporting & analytical features
  
  

VACD PDF